AppliCare: Service and Maintenance

Make your old vessel new again!
The bioprocessing experts offering total care solutions for your lab



AppliCare: Total Process Control
What separates our service engineers from other organizations is that our people are Bioprocessing Specialists. This means that not only do we know how to maintain and repair equipment, we can find the problem because we understand process control.
We specialize in bioreactors, controllers, software, motors, probes and all phases of your
specific system's operation. Applikon's AppliCare will fix your problems - guaranteed.
Help to eliminate the lost hours incurred to your production schedule and the high costs of downtime.

Bioprocess Professionals
Our service engineers are experienced professionals...
Knowledge and expertise in bioprocessing...
They understand the process...
They know how to uncover the problem...
Dedicated team of full time, trained employees

Services offered

• Installation to Full Operation
• Training (Equipment Operation and Software Setup)
• Corrective Maintenance
• Preventative Maintenance (Lab & cGMP)
• Service Contracts
• Extended Warranty
• Instrument Calibration Services
• Spare Part Kits
• Technical Phone Support
• Direct Access to your Service Engineer    by phone or e-mail
• Equipment Upgrade Design (Retrofits)
• Process Control Solutions
• System Integration
• Turnkey Startups
• Software data base maintenance

The bioprocessing experts offering  
total care solutions for your lab

Preventative maintenance

• Downtime and emergency call-outs can be costly. Preventative maintenance extends the lifetime of the major components of your system, preventing premature wear and failure.
• Applikon's service agreements are offered for bioreactors from a few milliliters to 3000 liters. We can tailor packages to suit exact requirements, taking into account production schedules, validation requirements and on-site maintenance facilities available to our customers. Contracts entitle our customers to a number of additional benefits, including:
• Reduced charges for emergency repairs
• Free access to firmware upgrades
• Reduced labour charges for any upgrade work or refresher training on site.

Installation and training

• A correctly installed system, with comprehensive on-site training minimizes set-up time and ensures optimum operation within the shortest timeframe. The installation and start-up service is offered for steam-in-place systems, autoclavables and disposables. It can incorporate the following:
• Pre-plan design & Supply Service Requirement over-view before arrival of Applikon Equipment into your lab
• Connection of all tubing, hoses or piping from the Applikon Control Skid to the Supply Services or the Utility Panels

provided at the customer site

• Installation of all cabling from SCADA software to the controllers, third party balances, or off gas analyzers
• Site acceptance tests, using Applikon's standard protocols or protocols written in conjunction with the customer.

Checklist

• Visual inspection of the following:
• Control Module / Main Controller Unit
• Drain & Sample Valve Diaphragms
• Flow Meters, Mass Flow Controllers
• Plug Valves & Check Valves
• Ports & Cables
• Pumps, Circulation & Addition
• Rupture Discs
• Sanitary & Utility Gauges
• Steam Traps
• Inspect unit for leaks, damage or problems prior to starting maintenance
• Perform functional check flow control valves, actuators, position indicators
• Perform control loop diagnostic routine
• Rebuild Drive Housing
• Clean and inspect Motor Assembly
• Inspect, adjust, and lubricate Headplate lift mechanism

Conduct a pressure hold test and sterilization routine on SIP vessel

Extended warranty
This plan is a one-year extension of the original equipment warranty, and includes parts and labor as needed.

Instrument calibration service

• Validation
• Calibration certification

Technical phone support
Many times our service engineers can diagnose problems over the phone because they are trained to ask the insightful questions.

Spare parts
Stocking spare parts is an expensive under-taking, especially when Applikon equipment is built with quality - 25 years of quality.

Applikon can offer "On Site Part Programs". Spare parts can be at your fingertips. Keeping your process active may require many key ingredients- having parts available is an extremely important ingredient. Applikon takes care of this on behalf of our customers.

Other services offered
Mass Flow Controller Verification: MFC Calibration on a yearly basis is very expensive & time consuming to a customer. AppliCare provides a service called MFC Verification which will indicate if the Flow Controller is within specifications and therefore no calibration would be necessary at the time of your PM. This is done at a fraction of the cost of standard calibration, in the security & safety of your own lab.

Offering a new breakthrough in retrofitting
With the introduction of the i-Control, it is now possible to upgrade both Autoclavable and Steam in Place (SIP) vessels. Applikon service engineers are trained to make your old vessel not just new, but turn it into a powerful, yet intuitive, industrial unit. i-Control gives you the choice of Allen Bradley, Siemens and Delta V platforms for easy integration with your local in house server programs. For a thorough inspection of your existing equipment, call Applikon for a no charge appointment and our service engineer will visit your facility. After our Service Engineer details the specifications of your present system, Applikon will provide a comprehensive quote on time and cost analysis for the upgrade.